The basic warranty for products purchased from Go Tuna is outlined in accordance with the legislation of the European Union and the Czech Republic. We guarantee that our products meet the specified characteristics and do not contain defects that could affect their normal use. All the information about [Claims and Right of Withdrawal is here].
Warranty Terms
- The warranty on the product is provided for up to 2 years from the date of purchase, depending on the type of product and the manufacturer's conditions.
- The warranty covers defects that arise during normal use of the product and are not related to improper use.
- If the product proves to be defective during the warranty period, we offer the option of repair or exchange for a similar product, if repair is not possible.
How to Use the Warranty
To use the warranty, please contact our customer service at +420 604 866 377 or email us at claims@gotuna.com. We will clarify all the details and provide instructions for returning or exchanging the product.Warranty Exclusions
- The warranty does not cover damage caused by improper use, unauthorized repairs, damage resulting from external factors (e.g., impacts, water ingress, etc.), or normal wear and tear.
- The warranty does not apply to products used for commercial purposes unless specified by the manufacturer's terms.
Exchange or Return Process
If you believe your product is defective and covered under warranty, please refer to our Claims and Right of Withdrawal section for full instructions.
There you will find detailed guidance on how to:
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File a complaint (warranty claim)
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Return a product within the legal withdrawal period
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Contact our support team for further assistance
We are committed to making your exchange or return experience as smooth and efficient as possible.
