Effective Date: 01.06.2025
Applies to: https://www.gotuna.com (operated by MyMiStore s.r.o.)
At Go Tuna, we aim to provide a reliable, transparent, and flexible delivery and payment experience for every customer. Below are our current terms and options related to shipping and payments.
1. Shipping Options
We offer delivery across the Czech Republic, the EU, and selected international destinations.
Delivery Partners:
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DPD
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Nova Global
Estimated Delivery Time:
- Delivery time depends on the destination country and the selected shipping method. Typical delivery times range from 2 to 7 business days.
- Shipping methods and delivery estimates will be shown at checkout.
Please note: Certain products may ship separately or take longer if they are backordered or made to order.
2. Shipping Fees
Shipping costs are calculated based on:
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total order value,
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weight, and
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destination country.
Final shipping charges will be clearly shown before you complete your order.
Free shipping may be offered for orders exceeding a specific value.
3. Order Processing & Tracking
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Orders are processed within 1–2 business days after payment confirmation.
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A tracking number will be emailed as soon as your order is dispatched.
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We are not liable for delivery delays caused by customs, weather conditions, or third-party carriers.
4. Damaged or Lost Packages
If your order arrives damaged or appears to be lost, please:
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Report it immediately to the courier upon receipt (if visible damage),
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Contact us at hey@gotuna.com within 14 days of delivery.
We will investigate and arrange a replacement or refund if the issue is confirmed.
5. Payment Methods & Security
We accept the following payment methods:
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Bank Card (Visa, Mastercard, Maestro)
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Apple Pay
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Google Pay
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Bank Transfer (SEPA or domestic)
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Cash on Delivery (available in selected countries only)
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PayPal (where supported)
Payment Security:
- All transactions are processed via secure PCI-DSS-compliant payment gateways.
- We use SSL encryption and 3D Secure protocols (Verified by Visa / Mastercard SecureCode).
- Go Tuna does not store your card or banking data on its servers.
6. Payment Confirmation
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Card payments are confirmed instantly.
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Bank transfers typically take 1–3 business days to clear.
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Orders will not ship until full payment is received and verified.
7. Failed or Declined Payments
If your payment is declined:
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Please try another method or contact your card issuer.
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We reserve the right to cancel unpaid orders after 5 business days.
8. Questions or Support
If you have any questions about shipping or payments, we’re here to help.
Email: hey@gotuna.com
Phone: +420 604 866 377
Postal Address: K Radotinu 15, 15600, Prague 5, Czech Republic