Warranty

In accordance with European Union legislation, we provide the following terms for exchanges and product returns. Full details are available here: [Warranty Claims & Right of Withdrawal here] .

Right of Return

You are entitled to return goods within 14 calendar days of receipt without giving any reason. The item must be in its original condition, unused, and in its original packaging where applicable.

Return Procedure

To initiate a return, please contact our customer support by phone at +420 604 866 377 or email us at hey@gotuna.com. We will promptly provide return instructions.

Exceptions

The right of return does not apply to goods that cannot be returned pursuant to applicable law, such as items that have been used or belong to specific categories (e.g., software, digital downloads, and other non-returnable merchandise).

Refunds

Once the item is received and inspected, we will issue your refund to the original payment method within 14 business days.

Exchange or Warranty Return

If you believe your item is defective and covered under warranty, please refer to the Warranty Claims & Right of Withdrawal section for comprehensive guidelines.

We strive to make every exchange or return as smooth and straightforward as possible.