5% off everything on your first order with code: FIRSTTUNA

Shipping and Delivery Policy

Effective Date: June 1, 2025
Applies to: https://gotuna.cz (operated by MyMiStore s.r.o.)
At Go Tuna, we are committed to providing a reliable, transparent, and flexible delivery and payment experience for every customer. Outlined below are our terms and options regarding shipping methods and payment solutions.

1. Delivery Options

We deliver across the Czech Republic, the European Union, and to select international destinations.

Carrier Partners:
  • DPD
  • Nova Global
Estimated Delivery Times:
  • Delivery times depend on the destination country and chosen courier option. Typical delivery takes 2 to 7 business days.
  • Exact available delivery options and transit estimates are displayed in the checkout area.
  • Please note: some items may ship separately or require longer processing times in case of pre-orders or custom builds.

2. Shipping Rates

Delivery fees are calculated based on:

  • total order value;
  • package weight;
  • destination country.

The final shipping cost will be clearly presented prior to finalizing your purchase.

Free shipping may be eligible for orders exceeding a specified cart threshold.

3. Order Fulfillment & Parcel Tracking

  • Orders are processed within 1–2 business days following payment confirmation.
  • A shipment tracking number will be provided via email immediately upon dispatch.
  • We cannot be held responsible for carrier delays caused by customs clearance, extreme weather events, or independent courier networks.

4. Damaged or Lost Shipments

If your parcel arrives damaged or is presumed lost:

  • report any external packaging damages directly to the courier upon delivery;
  • contact our support team at hey@gotuna.com within 14 days of delivery.

We will investigate the matter promptly and arrange for a refund or replacement once validated.

5. Payment Methods & Security

We accept the following payment options:

Credit / Debit Card Payments (Visa, Mastercard)

Online card payments are securely facilitated via Comgate, a.s. Upon order confirmation, you will be directed to an encrypted payment gateway to input your card details (number, expiration date, and CVV/CVC code). More details can be found in the Comgate instructions.

Bank Transfers & Express Checkout (Apple Pay, Google Pay, SEPA)

Direct bank transfers and mobile one-click payment options are supported. Learn more about bank transfer processing in the Comgate bank transfer guide.

  • Cash on Delivery (COD) (available in select regions only).
  • PayPal (where supported).
Payment Gateway Information & Customer Support

Online checkout is operated by licensed provider Comgate, a.s. For transaction disputes, payment queries, or assistance, contact the payment gateway team directly:

Comgate, a.s.
Gočárova třída 1754 / 48b, Hradec Králové, Czech Republic
Payment Security:
  • All transactions are processed through certified gateways conforming to PCI-DSS standards.
  • Transactions are protected via end-to-end SSL encryption and 3D Secure protocols (Verified by Visa / Mastercard SecureCode).
  • Go Tuna does not store sensitive card or bank details on its web servers.

6. Payment Confirmation

  • Card payments are verified and approved instantaneously.
  • Bank wire transfers typically take 1–3 business days to settle.
  • Orders are dispatched strictly upon full receipt and clearing of payment funds.

7. Failed or Declined Transactions

In the event of an unsuccessful payment:

  • attempt an alternative payment channel or contact your card-issuing institution;
  • we reserve the right to cancel unpaid orders after 5 business days.

8. Inquiries & Customer Care

For any questions related to delivery logistics or checkout, our team is at your disposal: