Welcome to Go Tuna. We deeply value our customers and strictly uphold consumer rights in accordance with Czech Republic and European Union legislation. Wherever you are located in Europe — your rights are fully protected.
This Consumer Protection Policy details customer rights when purchasing products or services from Go Tuna ("we", "us", or "our") under Czech law, including the Consumer Protection Act (CPA) and the Civil Code (Act No. 89/2012 Coll.).
1. Right to Information
You are entitled to comprehensive and accurate information about our products, including:
- Product specifications and technical parameters;
- Pricing and availability (inclusive of VAT and all applicable statutory levies);
- Terms of sale, including warranty coverage and return conditions;
- Customer care contact channels;
- Delivery terms, payment methods, and return logistics.
If you have questions — our team will be delighted to provide all necessary details.
2. Right of Withdrawal and Product Returns
In accordance with EU and Czech legislation, you have the right to return goods within 14 calendar days of receipt — without stating any reason.
- Merchandise must be in a condition that allows verifying its nature, characteristics, and functioning.
- Original packaging should preferably be preserved.
Refund processing: issued within 14 days of receiving the returned goods.
Return shipping cost: borne by the customer, unless stated otherwise.
Exceptions: Returns are not accepted for custom-made goods or sealed goods that were unsealed after delivery (e.g., software).
You may utilize the standard withdrawal template. Complete instructions regarding warranty complaints and returns are available [here].
3. Warranty Rights
All goods are covered by a statutory 2-year warranty (unless specified otherwise), conforming to Czech and EU standards.
In the event of a product defect, you are entitled to:
- Product replacement;
- Free repair;
- Full refund (if repair or replacement proves impossible).
We cover all logistical and repair costs associated with manufacturing faults.
4. Personal Data Protection & Cybersecurity
Consumer data is protected pursuant to the General Data Protection Regulation (GDPR) and the Digital Services Act (DSA).
We handle personal information in strict accordance with GDPR and the Cyber Resilience Act (CRA), ensuring:
- Robust storage and cryptographic data protection;
- Complete transparency in data collection and handling;
- Right to access, rectify, or delete personal records.
Registered users retain the right to inspect, edit, or purge their stored profiles.
To submit an erasure request, contact customer support at: hey@gotuna.com.
Your information is utilized solely for order processing and service improvements. Data is never shared with third parties without consent.
Review our full Privacy Policy [here].
Cookie usage is governed by our dedicated Cookie Policy, requiring explicit user consent.
5. Complaints and Inquiries
For complaints or general inquiries, reach us at:
To return items or file a formal complaint, dispatch merchandise to:
K Radotínu 15, 156 00, Prague 5 – Zbraslav, Czech Republic
You may also contact:
We commit to evaluating all submissions within 30 days as mandated by Czech statutory law.
6. Protection Against Unfair Practices
We adhere strictly to statutory provisions prohibiting:
- Deceptive advertising or artificial pricing manipulations;
- Undisclosed surcharge fees or unauthorized debits;
- Unfair contractual terms detrimental to consumer interests.
This framework fully conforms to CPA, GDPR, CRA, and the Czech Civil Code.
7. Dispute Resolution
Consumers may seek dispute settlement through:
- Alternative Dispute Resolution (ADR) platforms;
- Lodging a complaint with the Czech Trade Inspection (COI).
8. Policy Updates
This policy may be amended periodically. All updates are posted directly on our website.
