General terms and conditions

• Submitting an order on the site constitutes an offer to enter into a purchase agreement pursuant to § 2079 et seq. of the Czech Civil Code (Act No. 89/2012 Coll.).
• The buyer is required to provide complete and truthful information necessary to process the order.
• The contract is deemed concluded once the order is formally confirmed by the seller.
• Receipt of the merchandise confirms agreement with these terms, unless a written objection is received by the seller within 14 days of delivery.
• Any contradictory or supplementary terms proposed by the buyer are deemed null and void.
• Sales representatives are not authorized to modify these terms.

• Payment cards are debited only after the order has been verified and confirmed.
• The seller reserves the right to decline card payment methods.
• If card authorization fails, bank wire transfer will be offered as an alternative.
• Goods remain the exclusive property of the seller until paid in full; dispatch may be withheld pending payment clearance.

• The delivery obligation takes effect upon order confirmation and is completed once handed over to the buyer.
• Transit times depend on the selected courier method and inventory levels. They are indicative, though the seller will make every effort to meet them.
• Selected items are immediately available in stock; others are built-to-order by manufacturers.
• Partial shipments are permitted. Total delivery charges will not exceed the initially agreed amount.

• The buyer must inspect items upon arrival and report defects or discrepancies within 14 calendar days.
• All shipping expenses for returning and replacing validated defects are covered by the seller.
• Risk of loss or damage rests with the seller until physical delivery to the buyer.
• If the buyer instructs the carrier to leave the package unattended or with a neighbor, risk transfers to the buyer immediately.
• Claims submitted after 14 days will not be considered unless proof of carrier/seller fault is provided.
• If products are damaged during a return transit arranged by the buyer, the buyer bears liability.

• Receipt of an incorrect product must be reported within 14 days.
• The seller will organize free replacement and cover all reverse logistics fees.
• The buyer is obliged to return mistakenly delivered items at the seller's expense.
• Failure to return such items within 14 days entitles the seller to invoice for their full market value.

• The buyer has the right to cancel within 14 calendar days of delivery without giving reason.
• Upon withdrawal, the buyer must return the merchandise and cover direct return postage.
• Notice of withdrawal must be submitted in writing (email or postal mail).
• Goods must be dispatched back within 14 days of giving notice.
• For online orders, returns can also be initiated through the account portal — [here].

• Unsealed or activated software, audio CDs, or DVDs;
• In-ear monitors, wind instrument mouthpieces, and personal hygiene products once opened;
• Custom-built, customized, or modified merchandise integrated into other hardware.

• The seller is not liable for indirect damages, including lost business profits, data corruption, or missed opportunities resulting from gear usage.
• Minor packaging variations or revisions do not constitute grounds for return.
• The seller safeguards personal data per GDPR but cannot be held liable for third-party breaches outside its control.

To the maximum extent permitted by applicable law:

• The seller is not liable for indirect or consequential losses.
• Total cumulative liability shall not exceed the amount paid for the specific item.

This does not affect statutory consumer rights.

• All products carry a 2-year warranty, unless explicitly specified otherwise.
• If a defect surfaces within 180 days of receipt, it is presumed to have existed at delivery unless proven otherwise by the seller.
• Remedies include: repair, replacement, or reimbursement.
• If repair takes more than 30 days, the buyer is entitled to a replacement product.

The buyer may file a complaint:

• In writing via email;
• Via the online return portal in the website customer account;
• By postal mail to the registered corporate office.

Oral phone complaints are not considered formal without written confirmation. See details in «Warranty Claims & Right of Withdrawal» — [here]. The seller will confirm receipt and adjudicate within 30 days.

• Customer data is protected under GDPR and the Digital Services Act (DSA).
• Registered users have the right to access, edit, and delete their data.
• Data erasure requests: hey@gotuna.com
• Information is utilized solely for order processing and service enhancements.
• Data sharing with third parties occurs solely with explicit consent.
• Privacy Policy — [here].
• The use of cookies is governed by an independent policy subject to prior consent — [here].

• The seller guarantees rigorous data protection under the Cyber Resilience Act (CRA).
• Customers are urged to utilize strong credentials and avoid disclosing sensitive passwords.

For inquiries regarding terms, orders, returns, or data rights:

Support operates on business days and responds within 2–3 working days.